Privacy Policy

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Dear User,

Welcome to an area most online vendors hope you never visit. We’re glad you came. We’re super glad that privacy is important to you because it’s important to us, too. We’re going to do our best here to be clear & understandable, but as you know this is where law dictates a lot of what we can say. So if you’d like to ask us anything, please don’t be shy. Email us at privacy@folxhealth.com‍

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The Basics:

FOLX Health, Inc. (our pronouns are "we," or "us" or “FOLX Health”) owns and operates the websites located at www.Folxhealth.com (the "Website") and may now or in the future own and/or operate a FOLX Health web application and mobile application (collectively, the "Platform"). As described in the FOLX Health Terms of Service ("Terms of Service") located at https://www.folxhealth.com/legal/tos, the FOLX Health’s affiliated clinical practices (“Affiliated Practices”)  provide clinical services through the Platform. Your access and use of the Website or Platform, including its content ("Content"), any products or services provided through the Website or Platform or otherwise by FOLX Health, and any affiliated website, software or application owned or operated by FOLX Health (collectively, including the Website, Platform and the Content, the "Service") are subject to this Privacy Policy unless specifically stated otherwise. Capitalized terms not otherwise defined in this Privacy Policy have the same meaning as set forth in the Terms of Service. Translated: If it says FOLX Health on it, it’s ours and you’re agreeing to everything in this document.

The Obvious:

We are deeply committed to respecting the privacy of users of the Service. We created this Privacy Policy ("Privacy Policy") to tell you how FOLX Health collects, uses and discloses information in order to provide you with the Service. Our goal with this Privacy Policy is to be transparent so that you can make a fully-informed choice in regards to how your data is used or disclosed by FOLX Health.

How does this Work?: If you use our Service, you agree to this Privacy Policy. As with our Terms of Service, by creating, registering, or logging into an account through the Service, or otherwise accessing or using the Service, you are automatically accepting and acknowledging the most recent version of this Privacy Policy, provided however, that FOLX Health will notify you and/or require you to accept the updated Privacy Policy if the supplemented, amended or otherwise modified Privacy Policy implements material changes from FOLX Health's then-current Privacy Policy. If we make any changes to our Privacy Policy, we will post the revised Privacy Policy and update the "Last updated" date of the Privacy Policy. It is your responsibility to carefully review this Privacy Policy each time you visit, access or use the Service. If you are using the Service on behalf of an individual other than yourself, you represent that you are authorized by such individual to act on such individual's behalf and that such individual acknowledges the practices and policies outlined in this Privacy Policy.

This is an Adults Only Situation (for now): Our Service is intended for use by individuals who are at least eighteen (18) years of age or such older age as may be required by applicable state laws in the jurisdiction in which an individual utilizes the Service. It’s not that we don’t love young people. It’s just that the law requires a lot of additional capabilities to appropriately serve folks under 18 and we’re not there yet.

The Service is not designed or intended to attract, and is not directed to, children under eighteen (18) years of age, let alone thirteen (13) years of age. If we obtain actual knowledge that we have inadvertently collected personal information through the Platform from a person under thirteen (13) years of age, we will use reasonable efforts to refrain from further using such personal information or maintaining it in retrievable form.

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Protected and Consumer Health Information  

Please see the Affiliated Practices’ Notice of Privacy Practices (“NPP”) accessible here to understand how we protect, use and disclose your protected health information (“PHI”). PHI is governed by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and its subsequent amendments and regulations and applicable state law. “PHI” is defined under HIPAA to include individually identifiable health information about your past, present, or future physical or mental health or condition, the provision of health care to you or the past, present, or future payment for such care. PHI may include, but is not limited to diagnoses, treatment plans (including prescription details) and notes, relating to such. We may also receive information from third parties that pay for your care or provide you with treatment, laboratory care or prescription medication, which may include, for example, your prescription history, insurance policy, insurance eligibility and coverage, and laboratory test results. It is important to note, however, that HIPAA does not necessarily apply to an entity or person simply because there is health information involved, and HIPAA may not apply to any or all of your transactions or communications with us. For any PHI that we do collect, our NPP, and not this Privacy Policy, will apply. 

‍If you are a resident of Washington or Nevada, our Consumer Health Data Privacy Policy applies to information that is “Consumer Health Data” under the laws of those states, as further detailed in that policy. Information that constitutes PHI does not constitute Consumer Health Data.  

‍If you have questions about which policy applies to the information you have submitted, please do not hesitate to contact using the contact information listed below. 

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Collection of Information

What do we collect? We collect any information you provide when you use the Service, including, but not limited to:

• Your contact information such as your first and last name and other contact data such as your e-mail address, phone number, and billing and physical addresses
• Your login and password and other account ("Account") registration details
• Demographic data (such as your gender, date of birth and zip code)
• Computer, mobile device and/or browser information (e.g., IP address, mobile device ID information, operating system, connection speed, bandwidth, browser type, referring/exist web pages, web page requests, cookie information, hardware attributes, software attributes)
• Usage activity concerning your interactions with the Service and/or third-party websites, networks or applications accessed through the Service (e.g., viewing habits, viewing preferences, viewing history, number of clicks on a page or feature, amount of time spent on a page or feature, identify of third-party websites, networks, etc.)
• Billing, payment and shipping information
• Electronic signature
• Photographic or video images submitted for identification or non-diagnosis or treatment purposes
• Information about third parties that you refer to us (e.g., name, email, and/or other contact information, relationship)
• Statements or content (e.g., comments, videos, photographs, images) and information about such statements or content, which you submit or publish on or through the Service or which are accessed via your public or linked social media pages (e.g., Facebook, X (formerly Twitter), Tiktok, Instagram, LinkedIn, etc.)
• Any other information you provide when you contact or communicate with us

If you use your mobile device to visit, access or use the Service, then additional categories of information that we collect may include:

• Your name associated with your mobile device
• Your telephone number associated with your mobile device
• Your geolocation
• Your mobile device ID information
• With your express consent, your contacts and/or contact information (e.g., names, telephone numbers, physical addresses, email addresses, photos) stored on your mobile device
• With your express consent, information about third-party software applications on your mobile device (including, without limitation, general software apps, downloadable software apps, social media apps)

If you submit job application materials online to work with FOLX Health, you will be redirected from our Website to a website operated by our third-party services provider. You may be required to create an account with them. We encourage you to review the terms and privacy policy posted on that vendor's website since this Policy does not govern your use of that website. If you send us your job application materials directly, we will only use and share those job application materials to evaluate your qualifications to work with FOLX Health.

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How Information Is Collected

FOLX Health might collect personal and non-personal information directly from you when you visit, access or use the Service; when you register with or subscribe to the Service or any products or services available through the Service; when you "sign in," "log in," or the like to the Service; when you allow the Service to access, upload, download, import or export content found on or through, or to otherwise interact with, your computer or mobile device (or any other device you may use to visit, access or use the Service) or online accounts with third-party websites, networks, platforms, servers or applications (e.g., your online social media accounts, your cloud drives and servers, your mobile device service provider); or whenever FOLX Health asks you for such information, such as, for example, when you process a payment through the Service, or when you answer an online survey or questionnaire. In addition, if you or a third party sends FOLX Health a comment, message or other communication (such as, by way of example only, email, letter, fax, phone call, or voice message) about you or your activities on or through the Website and/or the Platform, then FOLX Health may collect any personal or non-personal information provided therein or therewith.

The Site also contains videos and embedded content provided by FOLX and other parties, including visible content and/or feeds scripts embedded in the Website's code. FOLX and such other parties may collect data about how you interact with such content. For example, YouTube may collect usage data on videos embedded on the Website. Even if you do not watch videos, YouTube may still collect certain information about your interactions with our Website if you are signed into your YouTube account or Google account when accessing our Website. YouTube, LLC is owned by Google. Please see Google's Privacy Policy for more information.

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Finally, FOLX Health might use various tracking, data aggregation and/or data analysis technologies through the use of scripts, cookies, pixels, web beacons, and other technologies (collectively, “Tracking Technologies”). Tracking Technologies enable FOLX to (a) collect information about your use of the Service; (b) understand general usage and volume statistical information; (c) improve the Service, Content, and offerings made available by FOLX Health; (d) allow for customized use and experience of the Service, including remembering your actions and preferences and recognizing you or your browser when you visit our Website or Platform. 

Most browsers automatically accept Tracking Technologies. Please be advised that if you choose to block, reject, disable, delete or change the management settings in your browser for any or all Tracking Technologies then certain areas of the Service might not function properly. You cannot disable all Tracking Technologies, such as cookies that are essential to the functioning of the Service.

Notwithstanding the foregoing, FOLX Health does not disclose your information with third parties to engage in targeted or online behavioral advertising or otherwise permit third parties or third-party Tracking Technologies to access PHI except as authorized under law and the Notice of Privacy Practices.‍

Use of Information

‍That’s a lot of information. What do we use it for? In connection with providing the Service, we and our affiliates and service providers may use your information, subject to the limitations addressed in the Notice of Privacy Practices and Consumer Health Data Privacy Policy, for a number of purposes, including, but not limited to:

• Verifying your identity;
• Confirming your location;
• Administering your account;
• Fulfilling your requests;
• Processing your payments;
• Facilitating your movement through Service;
• Facilitating your use of the Service and/or products or services offered through the Service;
• Communicating with you by letter, email, text, telephone or other forms of communication;
• Providing you with information about FOLX Health, the Pharmacies, Labs, the Medical Groups, and/or their businesses, products and services by letter, email, text, telephone or other forms of communication;
• Providing you with customer support;
• Providing you with information about third-party businesses, products and services by letter, email, text, telephone or other forms of communication to the extent permitted by law;
• Developing, testing or improving the Service and content, features and/or products or services offered via the Service;
• Identifying or creating new products, services, marketing and/or promotions for FOLX Health or the Service;
• Promoting and marketing FOLX Health, the Service, and the products and/or services offered via the Service to the extent permitted by law;
• Improving user experiences with the Service;
• Analyzing traffic to and through Service;
• Analyzing user behavior and activity on or through the Service in order to analyze and improve the Service;
• Conducting research and measurement activities for purposes of product and service research and development, advertising claim substantiation, market research, and other activities related to FOLX Health, the Service or products and services offered via the Service;
• Monitoring the activities of you and others on or through the Service in order to analyze and improve the Service;
• Placing and tracking orders for products or services on your behalf;
• Protecting or enforcing FOLX Health's rights and properties;
• Protecting or enforcing the rights and properties of others (which may include you);
• When required by applicable law, court order or other governmental authority (including, without limitation and by way of example only, in response to a subpoena or other legal process); or
• FOLX Health believes in good faith that such use is otherwise necessary or advisable (including, without limitation and by way of example only, to investigate, prevent, or take legal action against someone who may be causing injury to, interfering with, or threatening the rights, obligations or properties of FOLX Health, a user of the Service, which may include you, or anyone else who may be harmed by such activities or to further FOLX Health's legitimate business interests).

We may de-identify your information so that it cannot reasonably be associated with you and use, share, disclose, transfer, create and sell such de-identified information for any purpose in our sole discretion and not prohibited by applicable law.

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Disclosure of Information

When might we have to disclose your information to others? Subject to applicable law, we may disclose your information to third parties in connection with the provision of our Service or as otherwise permitted or required by law. For example, we may disclose your information to:

• Our third-party and service providers (collectively "vendors") that provide services to enable us to provide the Service, such as the hosting of the Service, data analysis, IT services and infrastructure, customer service, e-mail delivery, and other similar services;
• Our vendors that provide services to enable us to run our business and administrative operations, such as legal and financial advisory services, auditing services, analytics and similar services;
• Our vendors that provide services to enable us to promote and advertise the Service and the products and/or services offered via the Service, such as ad platforms or ad-retargeting services, as well as comply with contact removal requests or requirements, such as mailing list removal services, do not call registries, and similar services;
• The Providers and Affiliated Practices to enable them to provide services to you via the Service and to collect payment on their behalf;
• Vendors as we believe necessary or appropriate to comply with applicable laws; and
• To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, liquidation or other disposition of all or any portion of our business, assets or stock with such third party.

In addition, we may post (or re-post) on the Website and our social media pages any comments or content that you post on our social media pages. Anything you post on social media is public information and will not be treated confidentially.

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Data Retention

FOLX Health may retain your information for as long as it believes necessary; as long as necessary to comply with its legal obligations, resolve disputes and/or enforce its agreements; and/or as long as needed to provide you with the products and/or services of the Service. FOLX Health may dispose of or delete any such information at any time, except as set forth in any other agreement or document executed by FOLX Health or as required by law.

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‍Transactions

‍In connection with any transaction that you conduct through the Service (e.g., the purchase or sale of any products or services on or through the Service), you may be asked to supply certain information relevant to the transaction, including, without limitation, your credit card number and expiration date, your billing address, your shipping address, your phone number and/or your email address. By submitting such information, you grant FOLX Health without charge the right to provide such information to third parties (e.g., payment processing companies) for the purpose of facilitating the transaction.

All credit card, debit card and other monetary transactions on or through the Service occur through an online payment processing application(s) accessible through the Service. This online payment processing application(s) is provided by FOLX Health's third-party online payment processing vendor, Stripe ("Stripe"). Additional information about Stripe, its privacy policy and its information security measures (collectively, the "Stripe Policies") should be available on the Stripe website located at https://stripe.com/us/privacy or by contacting Stipe directly. Reference is made to the Stripe Policies for informational purposes only and are in no way incorporated into or made a part of this Privacy Policy

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Jurisdictional Issues

The Service may only be used within certain states within the United States as described in our Terms and Conditions. Accordingly, this Privacy Policy, and our collection, use, and disclosure of your information, is governed by U.S. law.

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‍Third Parties 

This Privacy Policy does not address or apply to, and we are not responsible for, the privacy, information or other practices of any third parties, including, without limitation, the manufacturer of your mobile device, and any other third-party mobile application or website to which our Service may contain a link, including interactive links to social media platforms including Facebook, YouTube, X (formerly Twitter), Instagram, TikTok, and LinkedIn, or video hosting websites. These features may require us to use cookies, plug-ins, and application programming interfaces (“APIs”) provided by such platforms to facilitate those communications and features. These third parties may at times gather information from or about you. We do not control and are not responsible for the privacy practices of these third parties. We encourage users to read the privacy policies of any website visited via links from or interactions with the Service. 

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‍Miscellaneous

‍We strive to use reasonable physical, technical and administrative measures to protect information under our control. However, you must keep your Account password secure and your Account confidential, and you are responsible for any and all use of your Account. If you have reason to believe that the security of your Account has been compromised, please notify us immediately in accordance with the "Contacting Us" section below.

When using the Service, you may choose not to provide us with certain information, but this may limit the features you are able to use or may prevent you from using the Service all together. You may also choose to opt out of receiving certain communications (e.g., newsletters, promotions) by using the “unsubscribe” option in the communication or emailing us your preference. Please note that even if you opt out, we may still send you Service-related communications. 

We do not currently respond to web browser "do not track" signals or other mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services in which we participate. If we do so in the future, we will describe how we do so in an update to this Privacy Policy. ‍

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Contacting Us

So that was a lot of information and a lot of legal jargon. Please contact us if you have any questions about this Privacy Policy, please contact us by submitting your questions to the FOLX Help Center: https://support.folxhealth.com, Attn: Privacy Officer. Generally, Privacy Officers are lonely. So don’t be shy.