Welcome to an area most online vendors hope you never visit. We’re glad you came. We’re super glad that privacy is important to you because it’s important to us, too. We’re going to do our best here to be clear & understandable, but as you know this is where law dictates a lot of what we can say. So if you’d like to ask us anything, please don’t be shy. Email us at privacy@folxhealth.com
The Basics: FOLX Health, Inc. ( Our pronouns are "we," or "us") owns and operates the websites located atwww.FolxHealth.com (the "Website") and may now or in the future own and/or operate a FOLX Health mobile application (collectively, the "Platform"). Your access and use of the Platform, including its content ("Content"), any products or services provided through the Platform or otherwise by FOLX Health, and any affiliated website, software or application owned or operated by FOLX Health (collectively, including the Platform and the Content, the "Service") are subject to this Privacy Policy unless specifically stated otherwise. Capitalized terms not otherwise defined in this Privacy Policy have the same meaning as set forth in the FOLX Health Terms and Conditions ("Terms and Conditions" ). Translated: If it says FOLX Health on it, it’s ours and you’re agreeing to everything in this document.
The Obvious: We are deeply committed to respecting the privacy of users of the Service. We created this Privacy Policy ("Privacy Policy") to tell you how FOLX Health collects, uses and discloses information in order to provide you with the Service. Our goal with this Privacy Policy is to be transparent so that you can make a fully-informed choice in regards to how your data is used or disclosed by FOLX Health.
How does this Work?: If you use our service, you agree to these policies. As with our Terms & Conditions, by creating, registering, or logging into an account through the Service, or otherwise accessing or using the Service, you are automatically accepting and acknowledging the most recent version of this Privacy Policy. If we make any changes to our Privacy Policy, we will post the revised Privacy Policy and update the "Last updated" date of the Privacy Policy.
If you are using the Service on behalf of an individual other than yourself, you represent that you are authorized by such individual to act on such individual's behalf and that such individual acknowledges the practices and policies outlined in this Privacy Policy.
This is an Adults Only Situation (For now;): Our Service is intended for use by individuals who are at least eighteen (18) years of age or such older age as may be required by applicable state laws in the jurisdiction in which an individual utilizes the Service. It’s not that we don’t love young people. It’s just that the law requires a lot of additional capabilities to appropriately serve FOLX under 18 and we’re not there yet.
The Service is not designed or intended to attract, and is not directed to, children under eighteen (18) years of age, let alone thirteen (13) years of age. If we obtain actual knowledge that we have inadvertently collected personal information through the Platform from a person under thirteen (13) years of age, we will use reasonable efforts to refrain from further using such personal information or maintaining it in retrievable form.
Furthermore, if you are under eighteen (18) years of age, then you (or your parent or legal guardian) may at any time request that we remove content or information about you that is posted on the Platform. Please submit any such request ("Request for Removal of Minor Information") to: support@folxhealth.com with a subject line of "Removal of Minor Information"
For each Request for Removal of Minor Information, please state "Removal of Minor Information" in the email or letter subject line, and clearly state the following in the body of the request:
We will not accept any Request for Removal of Minor Information via telephone or fax. FOLX Health is not responsible for failing to comply with any Request for Removal of Minor Information that is incomplete, incorrectly labeled, or incorrectly sent because unless we have an email or a letter these requests are hard to track and we need to ensure we are taking an appropriate action.
Sometimes we won’t be able (and legally aren’t required) to delete your information in certain circumstances, such as, for example, when an international, federal, state, or local law, rule or regulation requires FOLX Health to maintain the content or information; when FOLX Health maintains the content or information on behalf of your Providers (as defined in our Terms and Conditions) as part of your electronic medical record; when the content or information is stored on or posted to the Site by a third party other than you (including any content or information posted by you that was stored, republished or reposted by the third party); when FOLX Health anonymizes the content or information, so that you cannot be individually identified; or when you do not follow the aforementioned instructions for requesting the removal of the content or information. Even though we are not required to erase information in these certain circumstances, we strive to make our decisions in regard to your content and information in a way that best protects the privacy of that information.
The foregoing is a description of FOLX Health' voluntary practices concerning the collection of personal information through the Service from certain minors. Additionally, FOLX Health agrees to comply with the Children's Online Privacy Protection Act, the Federal Trade Commission's Children's Online Privacy Protection Rule(s), or any similar international, federal, state, or local laws, rules, or regulations as applicable.
As part of our relationship with you, we will collect a broad range of information. Some of it will be health information (covered by laws that protect medical/health information) and some of it won’t be medical information. When you set up an account with FOLX Health, you are creating a direct customer relationship with FOLX Health that enables you to access and/or utilize the various functions of the Service as a user. As part of that relationship, you provide information to FOLX Health, including but not limited to your name, email address, shipping address and phone number, that we may collect, use and disclose in accordance with our Privacy Policy, and that we do not consider to be “health” or “medical” information. The reason we make this distinction is because there are specific requirements imposed on us for health and medical information that may not work well in other contexts.
However, in using certain components of the Service, FOLX Health may receive certain medical information that may be protected under applicable laws, including the Health Insurance Portability and Accountability Act of 1996 as amended, and its implementing regulations (collectively, “HIPAA”). Certain information provided to FOLX Health by the Providers may be protected by HIPAA (this information is called “PHI”). Your health information may also be protected under state law. We agree to comply with applicable law, and we strive to do so in ways that protect the privacy of that information. To the extent FOLX Health receives PHI that is protected by HIPAA or information that is protected by state law, this information will be used and disclosed only as permitted by HIPAA and applicable state law. PHI does not include information that has been de-identified in accordance with HIPAA, or information that has had all identifiers, such as your name, address, email address, etc., removed.
The Providers each have their own HIPAA Notices of Privacy Practices that describe how the Providers use and disclose PHI. FOLX Health encourages you to review any applicable Notices of Privacy Practices in order to understand the Provider’s uses and disclosures as well as your rights with respect to your PHI.
What do we collect? We collect any information you provide when you use the Service, including, but not limited to:
If you use your mobile device to visit, access or use the Service, then additional categories of information that we collect may include:
We also collect certain medical information on behalf of the Providers, which may include, but is not limited to:
FOLX Health might collect personal and non-personal information directly from you when you visit, access or use the Service; when you register with or subscribe to the Service or any products or services available through the Service; when you "sign in," "log in," or the like to the Service; when you allow the Service to access, upload, download, import or export content found on or through, or to otherwise interact with, your computer or mobile device (or any other device you may use to visit, access or use the Service) or online accounts with third-party websites, networks, platforms, servers or applications (e.g., your online social media accounts, your cloud drives and servers, your mobile device service provider); or whenever FOLX Health asks you for such information, such as, for example, when you process a payment through the Service, or when you answer an online survey or questionnaire. In addition, if you or a third party sends FOLX Health a comment, message or other communication (such as, by way of example only, email, letter, fax, phone call, or voice message) about you or your activities on or through the Site and/or the App, then FOLX Health may collect any personal or non-personal information provided therein or therewith.
In addition to the information we collect directly from you, we may also collect certain information from the Providers who provide treatment or other services to you in connection with our Service. This information may include, but is not limited to, diagnoses, treatment plans (including prescription details) and notes, and is accessible and visible through certain components of the Service.
We may also receive information from third parties that pay for your care or provide you with treatment, laboratory care or prescription medication, which may include, for example, your prescription history, insurance policy, insurance eligibility and coverage, and laboratory test results.
Finally, FOLX Health might use various tracking, data aggregation and/or data analysis technologies, including, for example, the following:
Please be advised that if you choose to block, reject, disable, delete or change the management settings for any or all of the aforementioned technologies and/or other tracking, data aggregation and data analysis technologies, then certain areas of the Platform might not function properly.
By visiting, accessing or using the Service, you acknowledge and agree in each instance that you are giving FOLX Health permission to monitor or otherwise track your activities on the Service, and that FOLX Health may use the aforementioned technologies and/or other tracking, data aggregation and data analysis technologies, solely for the purposes outlined in this Privacy Policy. Notwithstanding the foregoing, FOLX Health does not permit third parties or third-party cookies to access any communications you have with the Providers, or medical information that you submit to the Providers for diagnosis and treatment purposes.
That’s a lot of information. What do we use it for? In connection with providing the Service, we and our affiliates and service providers may use your information, subject to the limitations addressed in the Protected Health Information Section above, for a number of purposes, including, but not limited to:
We may de-identify your information and use, create and sell such de-identified information, or any business or other purpose not prohibited by applicable law.
When might we have to disclose your information to others? Subject to the limitations described in the Protected Health Information section above, we may disclose your information to third parties in connection with the provision of our Service or as otherwise permitted or required by law. For example, we may disclose your information to:
FOLX Health may retain your information for as long as it believes necessary; as long as necessary to comply with its legal obligations, resolve disputes and/or enforce its agreements; and/or as long as needed to provide you with the products and/or services of the Service. FOLX Health may dispose of or delete any such information at any time, except as set forth in any other agreement or document executed by FOLX Health or as required by law.
Similarly, the Providers may retain your information for as long as they believe necessary; as long as necessary to comply with their respective legal obligations, resolve disputes and/or enforce its agreements; and/or as long as needed to provide you with the products and/or services of the Providers. The Providers may dispose of or delete any such information at any time, except as set forth in any other agreement or document executed by the Providers or as required by law.
In connection with any transaction that you conduct through the Service (e.g., the purchase or sale of any products or services on or through the Service), you may be asked to supply certain information relevant to the transaction, including, without limitation, your credit card number and expiration date, your billing address, your shipping address, your phone number and/or your email address. By submitting such information, you grant FOLX Health without charge the right to provide such information to third parties (e.g., payment processing companies, buyers on the Service, sellers on the Service) for the purpose of facilitating the transaction.
All credit card, debit card and other monetary transactions on or through the Service occur through an online payment processing application(s) accessible through the Service. This online payment processing application(s) is provided by FOLX Health's third-party online payment processing vendor, Stripe ("Stripe"). Additional information about Stripe, its privacy policy and its information security measures (collectively, the " Stripe Policies") should be available on the Stripe website located at https://stripe.com/us/privacy or by contacting Stipe directly. Reference is made to the Stripe Policies for informational purposes only and are in no way incorporated into or made a part of this Privacy Policy.
The Service may only be used within certain states within the United States as described in our Terms and Conditions. Accordingly, this Privacy Policy, and our collection, use, and disclosure of your information, is governed by U.S. law.
This Privacy Policy does not address or apply to, and we are not responsible for, the privacy, information or other practices of any third parties, including, without limitation, the Providers, the manufacturer of your mobile device, and any other third-party mobile application or website to which our Service may contain a link. These third parties may at times gather information from or about you. We do not control and are not responsible for the privacy practices of these third parties. We encourage you to review the Providers’ Notice of Privacy Practices and the privacy policies of each website and application you visit and use.
Here’s a handy table that summarizes our personal information collection, use, and sharing practices in the preceding 12 months since we last updated this Policy. As reflected in this table, we may share your personal information with a variety of outside entities.
| Category of Personal Information Collected | Examples | Categories of Sources | Commercial/Business Purpose | Categories of Third Parties with Whom FOLX Health Shares Personal Information |
|---|---|---|---|---|
| Identifiers | Full name, email address, phone number, account login and password, purchase information, billing address, physical address | You, our and third-party cookies and other tracking technologies on our website, and service providers. | Facilitating use of Services and/or products or services, processing payments, marketing, customer, or analytic services, protecting against malicious, deceptive, fraudulent or illegal activity, and enabling or effecting, directly or indirectly, a commercial transaction | Service providers, Medical Groups, Labs, Providers, Pharmacies, third parties that assume control over all or part of the business in connection with a merger, acquisition, bankruptcy, or similar event, affiliates, professional advisors, law enforcement authorities, and those involved in legal proceedings, with consent |
| Unique identifiers or personal identifiers | IP address, online identifiers, mobile device ID, dates of medical visit | You, your mobile device, and our and third-party cookies and other tracking technologies on our website | Processing or fulfilling orders and transactions, debugging to identify and repair errors that impair existing intended functionality, providing customer or analytic services, and enabling or effecting, directly or indirectly, a commercial transaction | Service providers, Medical Groups, Providers, Pharmacies, data analytic providers, payment processors, affiliates, professional advisors, law enforcement authorities, and those involved in legal proceedings, with consent |
| Internet and other network activity | Browsing activity | Your mobile devices and computers used to access our Site | Marketing, customer, or analytic services and enabling or effecting, directly or indirectly, a commercial transaction | Service providers, data analytic providers, affiliates |
| Demographic information | Gender, date of birth, zip code | You | Marketing, customer, or analytic services, processing or fulfilling orders and transactions | Service providers, data analytic providers, affiliates |
| Audio, electronic, visual, thermal, olfactory, or similar information | Electronic signature, photographic or video images | You | Identification verification or non-diagnosis or treatment purposes, on behalf of Medical Groups/Providers for diagnosis or treatment purposes | Medical Groups and Providers |
| Commercial Activity | Information about goods or services purchased, obtained, or considered, | Your mobile device | Processing or fulfilling orders and transactions, marketing, customer or analytic services | Service providers, data analytic providers, affiliates |
| Health and Medical Information | Medical history and other information, symptoms, prescription history, insurance policy, insurance eligibility and coverage, laboratory test results, previous doctors visited | You or Medical Group and/or Providers | Processing or fulfilling orders and transactions | Medical Groups, Labs, Pharmacies and Providers |
| Financial Information (Information under California Civil Code 1798.80) | Payment information | You | Processing or fulfilling orders and transactions | Payment processors, buyers on Service, sellers on Service |
| Geolocation information | Geolocation | Your mobile devices and computers used to access our Site | Confirming location | Medical Groups and Providers |
| Professional or Employment-related Information | Job history, educational history, employer | Applicants or non-applicant email addresses or signature blocks | Process and evaluate applications for positions with FOLX Health | Service providers such as HR vendors |
If you are a California resident, you have the right to know what personal information we collect, use, disclose or sell about you under the CCPA. Additionally, you have the right to access and delete your personal information.
To exercise these privacy rights and choices, please follow the instructions below:
We reserve the right to charge a fee where permitted by law, for instance, if your request is manifestly unfounded or excessive. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Verification: Please note, we will take steps to verify your identity before fulfilling any of the above requests. If you maintain an account with us, we will verify your identity through existing authentication practices for the account (e.g., login and password). If you are not a registered member, we will verify your identity by matching two or three data points that you provide with data points that we maintain and have determined to be reliable for the purposes of verification (e.g., browser or device ID).
Authorized Agents: Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your or your minor child's personal information. In order to designate an authorized agent to make a request on your behalf, you must provide written proof that you have consented to this designation unless the agent has power of attorney pursuant to California Probate Code sections 4000-4465. You must also verify your identity directly with us by providing a copy of your government issued identification.
Response Timing and Format: If you are a FOLX Health customer with an online account, we will deliver our written response to that account online or via email. If you are not a FOLX Health customer or do not have an online account, we will deliver our written response by mail or electronically, at your preference. The response will also explain the reasons we cannot comply with a request, if applicable. Please note, that if you are submitting a request regarding information you provided to a Provider, your request should be directed to that entity.
Anti-Discrimination Right: We will not discriminate against you for exercising any of your CCPA rights. But note that some of the functionality and features available to you may change or no longer be available to you upon deletion of your personal information or opt-out of sale of your personal information.
We do not sell your personal information for money, but we use cookies and similar technologies. Please see section on cookies.
We do not and will not sell the personal information of minors under 16 years of age without affirmative authorization.
We strive to use reasonable physical, technical and administrative measures to protect information under our control. However, you must keep your Account password secure and your Account confidential, and you are responsible for any and all use of your Account. If you have reason to believe that the security of your Account has been compromised, please notify us immediately in accordance with the "Contacting Us" section below.
When using the Service, you may choose not to provide us with certain information, but this may limit the features you are able to use or may prevent you from using the Service all together. You may also choose to opt out of receiving certain communications (e.g., newsletters, promotions) by emailing us your preference. Please note that even if you opt out, we may still send you Service-related communications. We do not currently respond to web browser "do not track" signals or other mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services in which we participate. If we do so in the future, we will describe how we do so in this Privacy Policy. FOLX Health may supplement, amend, or otherwise modify this Privacy Policy at any time. Such supplements, amendments and other modifications will be posted on this or a similar page of the Service, and shall be deemed effective as of the "Last Updated" date; provided, however, that FOLX Health will notify you and/or require you to accept the updated Privacy Policy if the supplemented, amended or otherwise modified Privacy Policy implements material changes from FOLX Health' then-current Privacy Policy. It is your responsibility to carefully review this Privacy Policy each time you visit, access or use the Service.
So that was a lot of information and a lot of legal jargon. Please contact us if you have any questions about this Privacy Policy, please contact us by email at support@folxhealth.com Attn: Privacy Officer. Generally, Privacy Officers are lonely. So don’t be shy.